Frequently Asked Questions

We provide security services across all of Sydney and Greater NSW, including:

• Sydney CBD and Inner City
• Eastern Suburbs (Bondi, Coogee, Double Bay)
• Western Sydney (Parramatta, Blacktown, Liverpool)
• Northern Beaches (Manly, Dee Why, Avalon)
• North Shore (Chatswood, North Sydney, Hornsby)
• South Sydney (Sutherland Shire, Cronulla)
• Regional NSW areas upon request

Emergency Response: Within 30 minutes for urgent security situations.

Standard Bookings: Same-day service available for most requests received before 2 PM.

Planned Services: We can schedule static guards, mobile patrols, and event security with 24 hours notice, though we often accommodate shorter notice periods.

Yes, absolutely. All our security personnel are:

• Fully licensed in NSW (License: 758-987-02S)
• Comprehensively insured for public liability
• Background checked and verified
• Trained in conflict resolution and emergency response
• Regularly updated on current security practices

We are also proud ASIAL Gold Members (Australian Security Industry Association Limited).

Yes, we offer round-the-clock security services, 365 days a year. Our 24/7 services include:

• Static security guards
• Mobile patrol services
• Emergency response teams
• Vacant property monitoring
• Construction site security

Our operations center is staffed 24/7 to coordinate services and respond to any security incidents.

Static Guards: Permanently stationed at your premises, providing continuous on-site presence, access control, and immediate response to incidents.

Mobile Patrols: Regular visits to your property at scheduled or random intervals, covering multiple locations efficiently and cost-effectively.

Static guards are ideal for high-risk properties requiring constant monitoring, while mobile patrols work well for multiple sites or properties needing periodic security checks.

Yes, we provide comprehensive event security for all types of events:

• Private parties and weddings
• Corporate events and conferences
• Music festivals and concerts
• Sporting events
• Trade shows and exhibitions
• VIP functions and galas

Our services include crowd control, access management, VIP protection, and emergency response coordination.

Absolutely. Our experienced security consultants provide comprehensive risk assessments including:

• Property vulnerability analysis
• Threat identification and assessment
• Security system evaluation
• Emergency response planning
• Compliance and regulatory review
• Customized security recommendations

We provide detailed written reports with actionable recommendations and implementation strategies.

Yes, we provide discreet and professional VIP protection services for:

• Business executives and CEOs
• Celebrities and public figures
• High-net-worth individuals
• Politicians and dignitaries
• International visitors

Our close protection officers are specially trained in personal protection, threat assessment, and discrete security operations.

Our pricing varies based on several factors:

• Type of security service required
• Duration and frequency of service
• Location and risk level
• Number of security personnel needed
• Special requirements or equipment

We provide free, no-obligation quotes tailored to your specific needs. Contact us at (02) 8003 3553 for a personalized quote.

Yes, we offer competitive rates for ongoing security contracts:

• Monthly contracts: 5% discount
• 6-month contracts: 10% discount
• Annual contracts: 15% discount
• Multi-site packages: Additional savings available

Long-term partnerships allow us to provide better rates while ensuring consistent, high-quality service for your property.

We accept various payment methods for your convenience:

• Direct bank transfer (EFT)
• Credit card payments
• Company purchase orders
• Monthly invoicing for contract clients

Payment terms are typically 14 days for new clients and 30 days for established contract customers.

Minimum booking requirements vary by service type:

• Static Guards: 4-hour minimum
• Mobile Patrols: No minimum (charged per visit)
• Event Security: 4-hour minimum
• Emergency Response: 2-hour minimum
• VIP Protection: 6-hour minimum

We're flexible and can work with your specific requirements to find the most cost-effective solution.

Security Guards Sydney holds all required licenses and certifications:

• NSW Security License: 758-987-02S
• ASIAL Gold Membership: Australian Security Industry Association Limited
• Public Liability Insurance: Comprehensive coverage
• Workers Compensation: All staff covered
• Professional Indemnity Insurance: Additional protection

All our security personnel hold current NSW security licenses and undergo regular training updates.

We maintain high standards through rigorous processes:

• Comprehensive background checks and police clearances
• Verification of security licenses and qualifications
• Ongoing training in security procedures and customer service
• Regular performance evaluations and client feedback reviews
• Professional development and skills upgrading programs
• Strict adherence to industry codes of conduct

We only employ experienced, professional security personnel who meet our stringent standards.

Yes, we fully comply with all NSW security industry regulations including:

• Security Industry Act 1997 (NSW)
• Security Industry Regulation 2016 (NSW)
• Work Health and Safety Act 2011 (NSW)
• Privacy Act 1988 (Commonwealth)
• Australian Standards for Security Services

We maintain current compliance through regular audits and staff training programs.

We're committed to your complete satisfaction:

• Immediate Response: Contact us immediately if you have any concerns
• Service Adjustment: We'll quickly address any issues and make necessary changes
• Personnel Replacement: Alternative security personnel available within hours
• Quality Guarantee: We stand behind our service with a satisfaction guarantee
• Refund Policy: Fair refund consideration for unsatisfactory service

Your safety and satisfaction are our top priorities.